Discussions

If you have wandered about the error message "Family Tree Maker Ancestry user is authenticated", you are not alone. Many users of Family Tree Maker (FTM) have encountered this issue when trying to sync their family tree with Ancestry.com. This error message typically appears due to authentication conflicts between Family Tree Maker and Ancestry’s servers, often caused by outdated login credentials, internet connectivity problems, or software glitches. If you see this message, the first step is to ensure that your internet connection is stable and that you are using the latest version of Family Tree Maker. Additionally, logging out of both Ancestry.com and Family Tree Maker, then logging back in, can often resolve the issue. If the problem persists, you may need to unlink and relink your Ancestry account within the software or even reset your Ancestry password. Some users have also found that firewall settings, antivirus software, or VPNs may interfere with authentication, so temporarily disabling them could be another troubleshooting step. If none of these solutions work, contacting Family Tree Maker support or Ancestry’s customer service might be necessary to resolve the issue. Understanding and addressing this error promptly ensures that your genealogy research and family tree updates remain uninterrupted.